Return & Refund Policy

Thank you for choosing Any Case Gear. We are a professional stage equipment supplier committed to transparency and quality. If you are not entirely satisfied with your purchase, we are here to support you through the return process.

1. Return Window

You have 30 days from the date of delivery to request a return. Requests made after this 30-day window will unfortunately not be eligible for a refund or exchange.

2. Eligibility Criteria

To ensure a successful return, items must meet the following requirements:

  • The item must be new, unused, and in the same condition as received.
  • Items must be returned in their original factory packaging.
  • Proof of purchase (Order Number) must be provided.
  • Note: Some consumable items (e.g., inserts) cannot be returned due to shipping restrictions.

3. Return Fees & Labels

Responsibility for shipping costs and restocking fees depends on the reason for return:

Reason for ReturnReturn Shipping FeeRestocking Fee
Defective / Damaged / Wrong Item
(Error on our part)		Free
(We provide a prepaid label)		0% (No Fee)
Customer Remorse
(Ordered wrong size, changed mind, etc.)		Customer Responsibility
(Customer pays return shipping)		15%
(Calculated based on the item purchase price)

4. How to Initiate a Return

  1. Request: Contact us at info@anycasegear.com with your order number and clear photos/videos if the item is damaged.
  2. RMA Approval: We will review your request within 24 hours. Upon approval, we will issue a Return Merchandise Authorization (RMA).
  3. Shipment: Securely package the gear and ship it to our Global Returns Center provided below. Please share the tracking number with us once dispatched.

5. Refunds

Once your return is received and inspected, we will notify you of the status. Approved refunds will be processed back to your original method of payment within 7 business days. For customer remorse returns, the refund amount will be reduced by the applicable 15% restocking fee.

6. Return Address (Global Headquarters)

Note: Please do not send items back before contacting our support team to receive the specific return instructions.

Any Case Gear

3rd Floor, Building 1, Hongfa Science & Technology Park, Bao’an District, Shenzhen, Guangdong, 518108, China

7. Contact Information

Email: info@anycasegear.com

Phone: +1 3212785801

Business Hours: Monday to Friday, 9:00 AM – 5:00 PM (GMT+8)