SUPPORT

FAQ

How long does it take to make ACS products?
Generally, our work time is 5-7days for regular dimension order, customized order around 10-12days.
Please contact our sales rep for an estimate lead time when you place your order.

Who do I call if there is an error on my order?
Call the retailer who you ordered it from originally or your salesperson.

How much will it cost to ship my product(s)?
Freight costs are determined by the following criteria: weight, dimensions, location, residential or commercial address, and miscellaneous charges by the shipping company.

What is the warranty on my product(s)?
Different product warranty is difference, such as:Truss&Stage Product –3years.,Pipe Drape :2years.Dance floor:1year.

Note: Warranty only applies to the original purchaser of the product and only when the product was purchased through an authorized ACS dealer. Please call your authorized ACS dealer for warranty details.
 
How to make customized Products from ACS ?
 
First, please provide what size product do you need. Second, our engineer confirm Auto CAD drawing with you. Finally, we make a sample show you photo once this order confirmed. We could do any customized size & structure  for you if you want.
 
How to make payment ?
 
We are accept TT (bank transfer ), Western Union, Paypal & L/C.
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